- We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- We offer free returns for the customers based in UK. For customers located outside of UK, the cost of the return is upon customer.
- All returns package should be sent to our UK Warehouse, L 53C, North Woolwich Road, London, United Kingdom. Post code : E16 2AA
Eligibility for Returns
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- We do not accept returns of used products. Used products will be mailed back to the sender and no refund will be issued. Any signs of wear or removal of parts including foil and tags will result in refusal of your return.
- To start a return, Either you can request a return from "Orders" in your account or you can contact us info@makydo.com.
International Returns
For international orders, the customer is responsible for return shipping, duties, and taxes.
Damages and issues
Please inspect your order upon reception and contact us within 48 hours, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 3-5 business days and issued to the original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- Shipping costs are non-refundable unless the return is due to our error.
Version : 2.1
Last edited on : 24/12/2024