Thank you for shopping with us. This Shipping Policy outlines the terms and conditions regarding the shipping of orders placed through our online store. Please read it carefully to understand our practices and your rights as a customer.
1. General Shipping Information
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Dispatch Location: All orders are dispatched from our warehouse located in the United Kingdom.
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Shipping Partners: We reserve the right to choose the shipping partner(s) best suited for the delivery of your order based on the destination. Our partners may include but are not limited to Royal Mail, DHL, FedEx, UPS, Parcelforce.
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Processing Time: Orders are processed within 1-2 business days from the date of order confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Destinations
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Domestic Shipping (United Kingdom):
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Standard and express delivery options are available.
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Estimated delivery time for standard shipping is 2-5 business days.
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Estimated delivery time for express shipping is 1-2 business days.
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International Shipping:
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We ship to most countries worldwide. However, some restrictions may apply depending on local import/export regulations.
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Delivery times vary by destination and shipping method selected at checkout. Typically, international deliveries take 5-15 business days.
- The customer is liable to pay any duty/taxes/customs/administration fee as per country regulations. Kindly check with your corresponding country's customs office to determine what these additional costs will be prior to bidding/buying.
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3. Shipping Costs
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To calculate shipping cost, use the shipping calculator available at the cart page
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Free standard shipping for all orders where the delivery address in within United Kingdom.
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Any additional customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer.
4. Tracking Information
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Once your order is dispatched, you will receive a shipping confirmation email containing tracking information, if applicable.
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Tracking updates depend on the carrier and may take up to 48 hours to reflect on the tracking system.
5. Delivery Issues
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Missed Deliveries: If a delivery attempt is unsuccessful, the carrier may leave a notice with instructions for re-delivery or collection.
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Lost Packages: If you suspect your package is lost, please contact us immediately. We will work with the shipping partner to resolve the issue. Lost package claims must be filed within 14 days of the estimated delivery date.
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Incorrect Address: Please ensure that your shipping address is accurate. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
6. Customs and Import Duties
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International shipments may be subject to customs clearance procedures, which can cause delays beyond our control.
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The customer is responsible for all customs duties, taxes, and import fees required by their country.
7. Packaging
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All orders are carefully packed to ensure the safe delivery of your watch. We use eco-friendly packaging materials whenever possible.
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If your package arrives damaged, please contact us immediately with photographic evidence so we can assist you.
8. Exceptions and Delays
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Force Majeure: We are not responsible for shipping delays caused by events beyond our control, such as natural disasters, strikes, or carrier disruptions.
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Peak Seasons: During holiday seasons or promotional periods, processing and shipping times may be longer than usual.
9. Returns and Exchanges
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For information on returning or exchanging an item, please refer to our Returns Policy.
We are committed to ensuring a smooth and reliable shipping experience for our customers. Thank you for choosing us for your watch purchases.If you have any questions or concerns about our Shipping Policy, please contact our customer service team:
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Email: info@makydo.com
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Whatsapp: 07706703355